Williams Comfort Air Dispatch Manager in Carmel, Indiana
Come join one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best, and our customers love us for it! You’ve probably seen our bright green trucks driving around the city. What you don’t know is what it’s like to be a part of a team like this. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Our pride in providing the absolute best client experience is second to none and because of that we want the best-of-the-best on our team to serve our amazing community. WE WANT YOU!
THE BIG TASK
We’re looking for an exceptional Dispatch Manager to oversee and lead the dispatch team toward the team goals of maximizing opportunity (by getting the right techs to the right calls), using logic and educated judgement (based on past technician performance), while minimizing departmental inefficiencies. The Dispatch Manager serves as a liaison between the Dispatch Team and the Client Care Specialists.
KEY SUB TASKS
Do you check the box for the below items? If so, you’ve found the right place to build upon your career.
Promote our brand through adherence to WCA Group Core Values.
Embrace and proactively seek out development opportunities through continued training and one-on-one coaching.
Answer Dispatch Team questions throughout the day as they surface.
Conduct new hire and on-the-job training with Dispatch Team members.
Monitor weekly capacities and adjust according to demand volume.
DESIRED SKILLS AND EXPERIENCE
Ability to coach, mentor and develop staff.
Ability to foster a spirit of teamwork and unity among department members.
Able to efficiently use a computer
WHAT WE OFFER OUR AMAZING TEAM
Clearly Outlined Career Path
Industry Leading Total Compensation Plans
Health Insurance (as low as $1 for team members)
Health Savings Account (with Company Match)
401k Retirement Account (with Company Match)
Employee Personal Loan Program
FREE Long-Term Disability Insurance
FREE Employee + Family Life Insurance
FREE Wellness Program (Personal Health Coach)
FREE Stop Smoking Program (Not Mandatory)
FREE Employee Assistance Program (Mental Health)
Alcohol & Drug Dependency
Marriage & Family Relationship Problems
Stress, Anxiety & Depression
Grief & Loss
Financial & Legal Advice
Dependent Care & Care Giving
FREE Annual Flu Shot
Voluntary Short-Term Disability Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Virtual Telehealth Doctor
Prescription Drug Cost App Access
Six (6) Paid Company Holidays
One (1) Paid Community Service Day
Company Paid Personal Time Off (Up to 4 Weeks)
Company Paid Other Time Off (Bereavement & Jury Duty)
Annual Performance Review
Annual Workplace Survey
All Company Holiday Party
Summer Family Celebration Party
Community Involvement Events
Employee Discount (45% OFF)
Friends & Family Discount (30% OFF)
Industry Leading Training Programs
Additional Income Opportunities
Core Value Company Recognition
A place you LOVE to come to work each day!
Company Paid Bonus Time Off (HVAC Installation Teams)
Tool Savings Program (with Company Match Up to $520)
Tool Theft Insurance Program
Company Provided Vehicle (Most Field Positions)
Company Provided Personal Protection Equipment
Gloves (Cut Resistance & Latex)
Truck Hand Sanitizer Stations
Company Provided Uniforms
Company Provided Cell Phone
Company Provided Tablet
Company Provided Business Cards
Company Provided Fuel Card
Company Provided Identification Badge
Company Provided Communication Skills Training
Company Provided Online Training Available
Paid Professional License Renewal
Industry Leading Professional Training
On Staff EPA Certification Proctor
On Staff NATE Certification Proctor
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about the company by visiting our website. We look forward to speaking with you soon!
EQUAL OPPORTUNITY EMPLOYER