Allied Solutions UX Researcher in Carmel, Indiana

UX Researcher, Carmel, IN

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Company Description

Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. With more than 4,000 clients nationwide and offices in more that 14 states, we have grown progressively and we've recently exceeded 1,000 employees. If you're a person who thrives in a fast-paced, team-based, diverse environment and you enjoy helping others through personalized service, Allied Solutions could be the perfect fit!

Job Description

Are you able to see through the Matrix? Does your mind connect dots others can't even see? You might have what it takes to be our next UX Researcher.

We're looking for someone who is creatively analytical – who can think inside the box, and then blow the box up. The ideal candidate is part scientist, part sociologist. They'll be able to crunch data while empathizing with the human users behind the numbers. They will have an insatiable curiosity, and a thirst for truth. They ask why before asking how. And, they will be able to communicate rock-solid rationales to support their ideas

The UI/UX team at Allied Solutions is dedicated to building intuitive, delightful, and beautiful solutions that people love. The UI/UX team works closely with other marketing strategists, researchers, content strategists, engineers, product managers and others to solve systemic and complex challenges and craft interfaces and experiences that will catalyze change in the financial service industry.Job Responsibilities:

  • Analyze quantitative data and develop insights that inform UX decisions

  • Collaborate with designers, strategists, developers, and product teams to improve the consumer experience

  • Review and analyze qualitative data from analytics tools, survey results, and other channels

  • Translate insights and “light-bulb moments” into actionable plans

  • Conduct user experience research activities such as stakeholder interviews, focus groups, usability tests, task analysis, surveys, web analytics reviews, and field research in order to understand the context in which target audiences interact with websites/web applications.

  • Must have a strong understanding of current standards of user-centered design to stay on top of evolving trends and best practices

  • Propose and champion new research methodologies to better understand the behaviors and desire paths of our users

  • Develops strong, trusting relationships between the department and product teams, providing leadership and support during strategy, ideation, and execution of large-scale implementations.

Hard Skills:

  • Analytics

  • Behavioral data analysis

  • Experiment and survey design

  • Research methodologies

  • Statistical analysis

  • Data visualization

Soft Skills:

  • Curiosity

  • Open Mindedness

  • Communication

  • Fast Learner

  • Organized

  • Collaborative

  • Empathetic

  • Perceptive

  • Adaptable

  • Mental Agility

Qualifications:

  • Degree in related studies (Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience

  • 3-5 years in UX Research/Usability/Analytics role(s)

  • Track record of integrating user research into product designs and design practices

  • Experience communicating with fast-paced, highly cross-functional teams with multiple stakeholders

Knowledge & Experience

  • Must be self-motivated, client experience oriented and a strong team player

  • Understanding of User Experience Metrics and Usability Best Practices

  • Situational Adaptability: Demonstrates ability to evaluate and pivot based on new information to meet the needs of the situation

  • Demonstrated ability to understand and influence the measurement of experience from qualitative and quantitative perspectives, and clearly connect this information to strategic and design solutions

Personal Attributes

  • Strong creative and organizational skills

  • Strong project-management skills

  • Strong leadership and interpersonal skills

  • Curious and inventive personality

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Strong communication skills and ability to adapt communication to a specific audience

  • Highly self-motivated and directed.

  • Team-oriented and skilled in working within a collaborative environment.

Benefits of Joining our Team

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.