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Randstad Service Engineer in Columbus, Indiana

Service Engineer

job details:

  • location:Columbus, IN

  • salary:$31.63 - $43.74 per hour

  • date posted:Tuesday, May 4, 2021

  • job type:Contract

  • industry:Manufacturing

  • reference:838176

job description

Service Engineer

job summary:

A Service Engineer is needed for a global power leader in the Columbus, IN area. This position will work as a technical liaison between the company field service organization and the Engineering, Quality & Manufacturing organizations to identify, define and prioritize product problems (warranty claims) and implement solutions for automotive or off-highway engines.

location: Columbus, Indiana

job type: Contract

salary: $31.63 - 43.74 per hour

work hours: 8am to 5pm

education: Bachelors


  • Determine potential exposure to company on product problems and provide affected area with cost and customer impact information needed to establish priority for corrective action.

  • Participated in failure analyses on automotive or off-highway engine components to assist Filed Service Warranty, and Engineering with problem definitions.

  • Communicate frequently with in-field work locations like dealers and distributors to understand the troubleshooting process and work with them to get parts back

  • Pre-filter incoming field incidences from various data sources to create first awareness of issues in the field

  • Support product development teams and problem solving teams via the installation of field test engines/components and the monitoring/reporting of reliability data.

  • Provide Service input during Design Reviews, M Reviews, etc. to ensure the serviceability of new components and products.

  • Support the initial publication and subsequent revision of Service literature (O&M Manual, T&R Manual, Shop Manual, Service/Parts Topics, etc.) for automotive or off-highway engines.

  • Support the Dealer Technical or field service engineers Escalation process

  • Attend regular meetings and present their findings and communicate effectively with cross functional teams

Required Education, Experience & Skills:

  • Minimum of a Bachelors' Degree is required. Manager and team would prefer to see candidates with degrees in ME, IE, EE, AgE, Automotive Technology or similar.

  • Automotive experience either could have technician experience or as an engineer. Preferably in power train (engines, transmissions)

  • Service experience (reading claims, talking to customers to get pertinent information to help understanding of an issue)

  • Ability to troubleshooting product issues over the phone - problem solving skills

  • strong team environment experience

  • Ability and discipline to clearly define and document product problems.

  • Ability to manage multiple work assignments in a dynamic work environment (e.g. Time Management skills).

  • Ability to solve ambiguous, complex problems systematically using data-based problem solving techniques.

  • Understanding of engineering analysis tools, statistical methods and project management tools.

  • strong understanding of internal combustion engines and engine systems

  • Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering Purchasing, Aftermarket, etc.)

  • strong PC skills (e.g. Word, Excel, Outlook, Power B I etc.).

  • Familiarity with basics of Six Sigma (Green Belt is a plus).

  • Familiarity with general statistical methods and data analysis skills are preferred.



  • Experience level: Experienced

  • Education: Bachelors


  • Automotive

  • Professional Engineer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.