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Gerber Collision & Glass Market Manager in Evansville, Indiana

BUSY SHOPS * CAREER DEVELOPMENT OPPORTUNITIES * GREAT EARNINGS AND BENEFITS

Gerber Collision & Glass is looking for an exceptional Market Manager to drive the operation and results of multiple collision repair facilities. Market Managers are responsible for meeting their location’s annual business plan objectives including but not limited to operations, internal and external development, business relationships, wowing every internal and external customers and profitability. The Market Manager is expected to provide leadership and mentoring to all direct reports and lead their team effectively and efficiently.

CONTROL YOUR FUTURE

Our greatest asset is our team members – we invest in them and promote from within. As for compensation, the harder you work, the more you can earn. Our unique, proven WOW Operating Way improves productivity, reduces stress and provides team members a more consistent paycheck.

  • Stable upwardly mobile employment with a growing company

  • Winning culture and excellent work environment

  • Great earning potential

  • Forward thinking, up to date with equipment and technology

BENEFITS THAT DRIVE YOUR SUCCESS

Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans

  • Medical, Prescription Drug, Dental & Vision Insurance

  • 401(k) Retirement Plan with company match

  • Short-Term Disability & Life Insurance

  • Paid Vacation & Holidays

  • Continuing Education Opportunities

Staff

  • Manage the activities of all locations within the designated market through active coordination with the individual location’s General Managers.

  • Manage and hold all staff accountable for shop performance by:

  • Clearly communicate and insure all reporting employees understand the company mission to WOW every customer and be the best

  • Ensure staff is following company Standard Operating Procedures (SOP)

  • Recognize and document exceptional and substandard performance

  • Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceeds customers’ expectations

  • Ensure customer satisfaction by coaching staff and resolve customer concerns as required.

  • Recruit, interview and hire new staff as required

  • Train new hires in regards to company policy and procedure

  • Seek out opportunities for continuous education and development for all employees

  • Promote safe, clean working conditions, review KPA audits and safety records of their locations. Ensure that all personal protective equipment is being used properly and document managers that do not enforce Gerber’s safety policies

External Development

  • Work with corporate staff to achieve the external growth of the assigned market

Internal Reporting and Communications

  • Review all performance reports for all locations in their assigned market

  • Review location performance against goals with location managers and provide coaching to ensure all locations are performing to potential

  • Conduct operations reviews with location managers on a monthly basis

  • Ensure that all locations in the assigned market are adhering to the WOW operating model

  • Participate in company operational meetings as requested

External Communications

  • Promote, develop and act as a liaison with area insurance contacts and other referral points

  • Contact all claims managers and dealer accounts on a monthly basis (minimum)

  • Solicit, develop and report on vendor relationships

  • Participate in external marketing and team building activities as requested

Performance Measurement Criteria

Meet or exceed the objectives of the area business plan

Immediate Supervisor

Regional Vice President

Direct Reports

General Managers and area administrative staff

  • Minimum of 5 years collision repair management experience required

  • Positive reference from current supervisor required

  • Ability to read and understand Gerber financial statements required

  • I-CAR Platinum certification preferred

We are a high-performance company, looking for a high-performance Market Manager. If you're hard working and quality minded, this is a great opportunity for you.

GERBER – OUR PEOPLE DRIVE US

Requisition ID: 2020-12978

External Company Name: Gerber Collision & Glass

External Company URL: www.gerbercollision.com

Street: 1325 Maxwell Ave

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