TEKsystems Help Desk Technician in Fishers, Indiana
Our client is in need of one L1 (Level 1) Technician to support daily calls/ tickets, inventory and projects as they do not have someone here locally to attend to those duties. This new L1 tech should have a background with great customer service ability and skills, Hardware Support Experience (they are a Dell shop- Latitude and OptiPlex Series), and Software Support Experience (they use Outlook, BMC Footprints, AD, etc.). Nice to haves include: BMC Footprints support experience, experience running a virtual desktops, AWS Workspace experience, RSA tokens (authentication - token code) experience, CISCO VPN support experience, and banking/ finance background experience. A successful L1 Tech will be able to close 35-40 tickets a day (below average is 20 tickets). This person will work 5 PM to 2 AM with no on-call. Our client would like for this person to work over-time every now and then; however, most importantly, they need to have a "do whatever it takes attitude and mentality".
Office 365, Service desk, Active directory, Customer service, Troubleshooting, help desk, phone support, password reset
Additional Skills & Qualifications:
A successful L1 Tech will be able to close 35-40 tickets a day (below average is 20 tickets). This person will work 5 PM to 2 AM with no on-call. Our client would like for this person to work over-time every now and then; however, most importantly, they need to have a "do whatever it takes attitude and mentality".
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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