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Freedom Mortgage Product Manager (Servicing Performing Loans) in Fishers, Indiana

Product Manager (Servicing Performing Loans)

  • Job ID: 10211

  • Functional Area: Information Technology

  • Employment Type: Full Time

  • Location: Fishers, IN

  • Department: IT Servicing Products

  • Relocation Provided: No

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Position Description:

The Product Manager Servicing Performing Loans is responsible for the development and implementation of the strategy for products in the Customer Care, Escrow and Loan Administration business areas. Will work closely with business leadership to identify and recommend desired features and functionality that are value-add, metric driven and contribute to the success of the business. This role will foster effective cross-team collaboration to enable efficient delivery of product enhancements using agile methodologies with the goal of improving the overall customer and team member experiences and efficiencies.

  • Determines and articulates Minimum Viable Product; that is, identifies those portions of an overall vision that are minimally necessary to achieve business objectives

  • Creates, maintains, and prioritizes an Agile team’s work backlog by assessing business and customer value

  • Challenges status quo to find new solutions and drive out of the box ideas

  • Demonstrated ability to effectively communicate with both technical and business associates

  • Collaborates with wider team on project milestones and provides organizational management and stakeholder with relevant updates

  • Has a proven ability to think strategically (overall product roadmap) while being able to be hands-on (can write detailed product roadmaps)

  • Lead the creation of technical documentation, training material etc. that can aid in adoption of the product

  • Convert the product requirements into measurable design and engineering deliverables to be executed in an agile/iterative manner

  • Clearly define KPIs to measure success of different initiatives and track/report on them throughout the lifecycle of the product.

  • Maintain regular and punctual attendance. Comply with all company policies and procedures.


  • Own and drive user acceptance testing to ensure that what goes in front of customers match up with product vision, requirements

  • Effectively partner with engineering, design, finance and legal/compliance to plan and deliver initiatives

  • Elicits customer feedback pre-, during and post-product build

  • Collaborates with other Product Owners and Managers to manage inter-team dependencies

  • Creates effective mechanisms to prioritize initiatives and develop product requirements for different initiatives, working backwards from the business and/or customer


  • Bachelor's Degree and 5-8 years experieince

  • 3 years of additional Business Analysis, Product Owner/Management or related experience would offset the need for a Bachelor's

  • 5+ years of Product Management or business analysis experience, both as an individual contributor and managing others preferred

  • Demonstrated ability to prioritize initiatives, foster collaboration between departments and drive initiatives to completion through accountability

  • Previous experience in Mortgage Banking is highly preferred

  • Functional understanding of Customer Care, Escrow and Loan Administration business areas is highly preferred


    Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans