Parkview Health Medical Assistant-POHC in Fort Wayne, Indiana

Summary

Using excellent customer service skills, answers incoming lines in order to assist patients and companies and other contacts involved in POHC care to meet the needs of the companies and patients. Maintains professionalism, courtesy and confidentiality at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Works with other team members to achieve call center and organizational goals in order to provide quality patient service.

Additional Educational Information

Must be a high school graduate or the equivalent with GED. Must have completed at least one year of education as a medical assistant, phlebotomist, emergency medical technician, pharmacy technician or have equivalent work experience. Prefer Associate Degree in Applied Science in Medical or related field.

Additional Licensure/Certification

CPR certification, TBTST certification, DOT Breath Alcohol and Urine Drug Screen Collection certification, and Hair Drug Screen Collection certification, all required within 90 days of employment. Medical Assistant certification preferred.

Additional Experience Information

Must have completed externship or equivalent training in a medical office or hospital setting. Prefer candidates with a minimum of one year of experience in medical assisting, phlebotomy, pharmacy technician, emergency medical technician, or related experience. Experience managing cash and credit card payments also a plus.

Other Qualifications

Must have solid verbal and written communication skills. Knowledge of clinical and clerical operations, service excellence, clinical quality initiatives preferred. Must be familiar with computers, electronic medical record experience preferred. Must be able to lift 25 pounds.