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Parkview North Hospital Patient Access Services Rep in Fort Wayne, Indiana

Summary

Functions as a Patient Access Services Representative in processing registrations for inpatients, outpatients, and emergency room patients.

Responsibilities

  • Conduct professional patient interviews to obtain demographic, financial and biographical information.

  • Process registrations in an efficient, accurate and timely manner.

  • Responsible for the delivery of quality performance and service excellence; and adheres to the Parkview Health Standards of Behavior.

Education

Must be a high school graduate or equivalent with GED. Medical Terminology preferred.

Experience

Prefer two years of clerical experience, including proficiency of Microsoft Windows. Requires a minimum of two years customer service.

Other Qualifications

  • Excellent verbal and written communication skills.

  • Ability to demonstrate a working knowledge of general computer skills and applications.

  • Ability to multi-task and work independently by using critical thinking skills.

Training

Must attend the required Patient Access Services training class and must pass test upon completion with a score of 90% or better. The training will be two weeks in length and will require working full-time day shift hours during that timeframe.

An example of the schedule for this position is as follows:

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Week A

Off

1p-5p

1p-5p

1p-5p

1p-5p

1p-5p

Off

Week B

Off

1p-5p

1p-5p

1p-5p

1p-5p

1p-5p

Off

**The schedule will rotate Week A, Week B, Week A, Week B, etc.

**This position may require an on-call rotation, weekends, and holidays.

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