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Lincoln Financial Group Specialist, Business Process Improvement in Fort Wayne, Indiana

Alternate Locations: Fort Wayne, IN (Indiana)

Relocation assistance is not available for this opportunity.

Level: P2

Requisition #65221

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

General Purpose of Job

As the Specialist, Business Process Improvement will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of assigned area(s) of responsibility within Retirement Plan Services Operations Administration. You will research trends andopportunitiesand help to develop programs and processes to close gaps and ensure growth. You will leverage and apply knowledge to enable delivery of business results through project work to support process changes and performance management strategies.

Duties and Responsibilities
  • Collaborates and coordinates with appropriate internal and/or external stakeholders to assess and ensure solutions meet business needs

  • Communicates research recommendations and supporting analysis to management.

  • Communicates to management and key stakeholders on identified process improvements that impact efficiency, departmental capabilities and/or return on investment.

  • Develops standard and more technical business requirements for approved improvement recommendations which applies and/or leverages knowledge.

  • Identifies and communicates to management process improvements that reduce workloads or improve quality for his/her assigned area(s) of responsibility.

  • Identifies, documents and delivers findings that can support business process improvements, performance and/or customer experience improvements.

  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

  • Maintains tracking, measurement and accountability programs for various initiatives.

  • Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge of his/her assigned area(s) of responsibility.

  • Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

  • Provides timely updates to internal and external stakeholders regarding relevant information from other areas across the enterprise.

  • Researches and assesses more technical performance data for business and analytical value.

  • Responds to standard and more technical inquiries and needs from other business units and enterprise divisions.

Additional Position Responsibilities
  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.

  • Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes

  • Performs other duties as required.

  • Remains current in profession and industry trends.

Education
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required
Experience
  • 1 - 3+ Years experience in Business Process Improvement including project management experience that directly aligns with the specific responsibilities for this position. (Required)
Other Skills and Abilities
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Ability to perform under stress in cases of emergency, critical or hazardous situations.

  • Ability to work with others in a team environment.

  • Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).

  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

  • Demonstrates solid project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.

  • Demonstrates strong interpersonal skills with a collaborative style.

  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.

  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.

  • Successfully completes regulatory and job training requirements.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

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