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Hard Rock International GM - BEVERAGE in Gary, Indiana

Under the direction of the Director – Food & Beverage, the incumbent plans and directs the overall Beverage operation, including all related management functions to ensure a positive guest experience. Primarily responsible to ensure consistency of service through the implementation of policy and procedure, training, certification, recognition, and discipline of all Beverage Team Members and management.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff.

  • Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success. Takes corrective action as necessary.

  • Develops and administers operating and capital budgets.

  • Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.

  • Responsible for specifications and quality of all food and beverage products.

  • Controls all labor and food cost percentages.

  • Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.

  • Recommends to senior management operational enhancements that support initiatives and promote excellence.

  • Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required.

  • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.

  • Works to gather/track vital, relevant guest feedback on F&B offerings used to substantiate suggested changes and enhancements regarding both product and services offered.

  • Spearheads continued emphasis on productivity through the audit of weekly schedules and the establishment of a realistic zero based staffing guide.

  • Assists in the responsibility of organizing and operating the Beverage department in accordance with approved standards, budgetary limitations, policies and procedures.

  • Assists in the development and implementation of the F&B department’s yearly budgets, capitol FF&E’s, and capital projects.

  • Directs and oversees the day-to-day activities of Beverage operations and service.

  • Promotes positive public/employee relations at all times.

  • Maintains a clean, safe, and hazard-free work environment within area of responsibility.

  • Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

  • Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

  • Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.

  • Ensures appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.

  • Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.

  • Other duties as assigned.


  • Attend seminars when needed.


(Related education and experience may be interchangeable on a year for year basis)

Requires a BS/BA degree in related field, and at least seven (7) years of related supervisory experience, preferably in a high volume, upscale casino, or an equivalent combination of education and experience

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.

  • Must successfully pass background check.

  • Must successfully pass drug screening.

  • Must be eighteen (21) years of age.

  • Must be familiar with a variety of the field concepts, practices and procedures and have a proven track record in business management, purchasing and record keeping.

  • Must be able to communicate effectively in English, specific to position duties and responsibilities.

  • Strong interpersonal and leadership skills and ability to sustain positive work environment with a diversified talent are required.

  • Must possess basic mathematical skills specific to position responsibilities and be able to balance cash drawer at end of shift.

  • Proficiency in Microsoft Word and Excel required.


  • Pertinent federal, state, and local laws, codes, and regulations.

  • Management of a high volume restaurant, bar, or similar business.

  • Standard safety and sanitation practices for food and beverage service.

  • Applicable computer systems.

  • Service, service etiquette, and standard service practices for full-service restaurants.

  • Standard safety and sanitation practices for food and beverage service.


  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

  • Communicate clearly and concisely, both orally and in writing.

  • Be flexible to work varying shifts and time schedules as needed.

  • Deliver programs which create a service level of excellence for internal and external guests.

  • Communicate effectively with all levels of team members and outside contacts.

  • Review and comprehend all necessary documentation.

  • Act professionally with a constantly changing internal and external environment.

  • Monitor and control cash flow and security of assets.

  • Link scheduling to customer flow.

  • Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

Requisition Number: 2021-15822

External Company Name: Hard Rock Cafe International (USA), Inc.

External Company URL:

Street: 5400 West 29th Avenue