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Salesforce.com, Inc Analyst, Product & Pricing Operations in Indianapolis, Indiana

Job Category

Marketing

Job Details

This position offers an exciting opportunity to be a part of the Salesforce Product & Pricing Operations team. The Analyst, Product & Pricing Operations will be responsible for enabling new product launches and maintenance of existing product lines. Core operational tasks will include management of SKUs and Price Books. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on key product requirements, as well as track all project related tasks/issues/risks to enable a successful GA. The position reports to the Sr. Manager, Product & Pricing Operations within Global Business Operations.

Responsibilities:

  • Coordinate and lead cross-functional meetings, document decisions, and follow-up on actions

  • Manage projects including scoping, planning, execution, and tracking tasks/issues/risks

  • Configure new price books and product SKUs in salesforce

  • Ensure operational readiness for supporting new SKUs, including the following areas: quoting, packaging, discounting, provisioning, activation, service delivery, service support, invoicing, and sales readiness

  • Effective in implementing new and improved processes

Required Skills/Experience:

  • Bachelor's degree OR equivalent experience and knowledge

  • 1-3 years in complex business and technical environments (management consulting and/or product management experience preferred)

  • Strong project management methodology (PMP certification preferred)

  • Prior experience as a Business Analyst or Project Manager

  • Prior experience with New Product Introductions processes and Business Operations

  • Solid written and verbal communication skills

  • Solid organizational skills, process orientation, and attention to detail required

  • Demonstrated ability to drive process improvements, problem-solve, and produce results

  • Able to think independently and consider cross-functional and downstream impacts

  • Staging and deploying product configuration data for a release (major, patch, and e-release)

  • Troubleshooting of release blockers (hardware, configuration, code)

  • Responding to incidents in a production environment, such as investigating and remediating possible service delivery failures

  • Product & Price Book management experience is a plus

  • Technical and functional knowledge of SFA and CRM

  • Self-motivated with the ability to work with minimal supervision and excellent follow through with all matters

  • Detailed, organized, and results oriented

  • Get it done attitude with a strong sense of team

Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:applicant_access@salesforce.com .

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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