Salesforce.com, Inc Analyst, Product & Pricing Operations in Indianapolis, Indiana
This position offers an exciting opportunity to be a part of the Salesforce Product & Pricing Operations team. The Analyst, Product & Pricing Operations will be responsible for enabling new product launches and maintenance of existing product lines. Core operational tasks will include management of SKUs and Price Books. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on key product requirements, as well as track all project related tasks/issues/risks to enable a successful GA. The position reports to the Sr. Manager, Product & Pricing Operations within Global Business Operations.
Coordinate and lead cross-functional meetings, document decisions, and follow-up on actions
Manage projects including scoping, planning, execution, and tracking tasks/issues/risks
Configure new price books and product SKUs in salesforce
Ensure operational readiness for supporting new SKUs, including the following areas: quoting, packaging, discounting, provisioning, activation, service delivery, service support, invoicing, and sales readiness
Effective in implementing new and improved processes
Bachelor's degree OR equivalent experience and knowledge
1-3 years in complex business and technical environments (management consulting and/or product management experience preferred)
Strong project management methodology (PMP certification preferred)
Prior experience as a Business Analyst or Project Manager
Prior experience with New Product Introductions processes and Business Operations
Solid written and verbal communication skills
Solid organizational skills, process orientation, and attention to detail required
Demonstrated ability to drive process improvements, problem-solve, and produce results
Able to think independently and consider cross-functional and downstream impacts
Staging and deploying product configuration data for a release (major, patch, and e-release)
Troubleshooting of release blockers (hardware, configuration, code)
Responding to incidents in a production environment, such as investigating and remediating possible service delivery failures
Product & Price Book management experience is a plus
Technical and functional knowledge of SFA and CRM
Self-motivated with the ability to work with minimal supervision and excellent follow through with all matters
Detailed, organized, and results oriented
Get it done attitude with a strong sense of team
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