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Salesforce.com, Inc Associate Solution Advisor in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

We are seeking an Associate Solution Advisor to join our Success Plan Advisor team. The Associate Solution Advisor will assist our Sales teams to drive Success Cloud product revenues from $1B to $5B over the next 3-5 years. The Associate Solution Advisor will cover specific products from our portfolio of subscription services including Premier Success Plans (subscription-based technical support and adoption resources)

Responsibilities:

  • Build relationships with CSG and Sales leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities for Premier products.
  • Provide deal support for Success Cloud products. On a daily basis, contact Account Executives, and Sales leaders for all deals without Premier to provide deal support and ensure Premier is attached. Report results in weekly forecasting meetings and escalate any deals where Premier is not attached. Measure win/loss rate.
  • Achieve and exceed regional bookings and attach rate targets for Success Success Cloud products.
  • Develop, execute and measure sales enablement programs for Success Cloud products.
  • Train CSG and Sales teams to position and sell Success Cloud products. Drive internal enablement programs, including content creation and delivering internal training.
  • Create incentives and recognition programs to encourage Sales and CSG teams to promote and sell Success Cloud products.
  • Develop sales tools (playbooks, business cases, customer references) for Success Cloud products.
  • Manage internal Chatter communities to share information and best practices across sales teams.
  • Evangelize Success Cloud products internally and externally. Act as subject matter expert for Success Cloud products.
  • Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues.

Required Experience:

  • Bachelors Degree required
  • 2-3+ years experience in Sales, Marketing or Services (consulting, technical support or training) required.
  • CRM or Marketing automation application experience: Salesforce or ExactTarget product experience a plus.
  • Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:

  • Strong written and verbal communication skills. English required.
  • Executive-level communication and interpersonal skills
  • Strong presentation skills required including the ability to adapt style based on audience and present complex ideas
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Great attention to detail, with strong analytical and problem solving skills
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Deep understanding of customer success principles, approaches and considerations
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
  • Knowledge of sales organizations and approaches
  • Knowledge of Salesforce product and platform features, capabilities, and best use.
  • Travel up to 25%

Attributes:

  • High energy, outgoing, positive attitude and ability to motivate others
  • Results-driven, tenacious, driven to succeed in a fast-paced environment.
  • Ability to learn quickly and adapt to change

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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