HealthCare, Inc. Broker Support Specialist - Indy in Indianapolis, Indiana
Company Profile: Pivot Health is an insurance product development, management and marketing company with offices across the U.S. Pivot Health manages the coverage business affiliated with HealthCare.com by developing proprietary insurance products and building relationships with many national carriers. Our family of companies align to provide consumers with quality health insurance plans to meet their evolving needs.
We're currently looking to add an experienced Broker Support Specialist located in the Tampa or Indianapolis region. This person will be responsible for providing concierge-level service to external broker distribution partners in areas of process, product, and technical support. This is a business-savvy individual with stronger customer service skills.
What you'll do:
Respond via telephone or email to questions from contracted Insurance Brokers regarding contracting, website logins, general product questions, website navigation, application submission, and/or questions about client's policies.
Complete necessary research on broker questions and issues using multiple systems and resources and prepare appropriate responses.
Conduct outgoing calls to provide answers and additional information to sales representatives and brokers related to their previous inquiries.
Record all required supporting documentation for phone calls and written correspondence to provide for tracking and to ensure compliance.
Participate in training opportunities to develop advanced product knowledge in order to share current product administrative processes and guidelines.
Build positive business relationships with insurance brokers to ensure continued interest in Pivot Health products and services.
Successful completion of a training program including demonstrated proficiency of material.
Continuously achieve monthly performance goals and objectives as outlined by leadership.
What you have:
3+ years of customer service or broker support service experience, analyzing and problem-solving for customer/agents is required
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
A minimum education level of college classes or equivalent work experience
Ability to multi-task, including the ability to navigate a computer while speaking on the phone
Ability to develop an understanding of our multiple products and the levels of benefits within each product
Ability to work regularly scheduled shifts within our hours of operation including training periods
Health insurance - company pays 90% of employee's premium
Health Savings Account (HSA) with company contribution
Retirement plan with company match
Paid maternity/paternity/adoption leave
Paid Time Off (PTO)
10 Company-paid holidays, plus 3 floating holidays
Learning and Development Program
Company issued work station (computer, monitors, keyboard, mouse)
We celebrate diversity, and we?re committed to providing an inclusive work environment. This means our hiring and employment decisions are based on qualifications, merit, and business need.
We?re proud to be an equal opportunity employer.
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