Salesforce.com, Inc Business Technology, Training - Manager in Indianapolis, Indiana
Products and Technology
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?
Do you thrive in a fast-paced, highly collaborative environment? Do you get excited about helping people understand and embrace innovative new technology? We are seeking a Training Senior Lead to join our Adoption, Communications and Training (ACT) team. We collaborate with cross-functional teams at Salesforce to ensure that technology solutions roll out successfully and in a sustainable way.
In this position you will be responsible for coordinating and overseeing training development efforts to ensure the successful delivery of training deliverables for a project. Key to this role, is your ability to build relationships, apply critical thinking and take the initiative to drive results. As a successful Training Senior Lead, you will use your knowledge and experience of training design and development to oversee the production of high quality, high impact deliverables to ensure a positive end user experience.
Here’s what you’ll be doing
Reviewing technical and functional documents and working closely with system subject matter experts to understand key system concepts, terms, and processes
Owning development of the training strategy, plan, curriculum and approach for projects and initiatives
Leading development of training needs assessment and execution of project training plan
Leading the development of visually appealing, high impact and quality training content across a range of modalities (e-Learning, classroom-based initiatives etc)
Owning overall training plan for projects and initiatives that include one or more tracks and development of multiple deliverables at the same time
Defining adoption metrics/KPIs for learning content and supporting effectiveness tracking and reporting
Analyzing metrics to measure effectiveness of training activities for a particular project
Designing, building and maintaining dashboards that track adoption metrics, enhance portfolio management, and present insightful representations of data
Maintaining and managing senior stakeholder relationships relating to training requirements for a particular project
Using Salesforce and/or business analytics tools to support with reporting efforts
Here’s what we’re seeking:
Bachelor of Science (BS) OR Bachelor of Arts (BA) Degree
7+ years Technical or Functional Instructional Design and Content Development experience, focused on training content
Strong understanding of multiple training methodologies
Strong understanding of latest training industry developments, innovations, and techniques
Proven ability to manage multiple stakeholder viewpoints and priorities and collaborate cross-functionally
Attention to detail, proof reading, and writing in a user-friendly manner
Ability to create and collaborate in a virtual environment, including extensive use of video conferencing tools
Other desirable experience:
Experience in software or high-tech
Experience using Salesforce applications
Experience and knowledge of at least 2-3 training development tools
Experience in the following areas:
Building training needs assessments, developing training plans and training curricula, and/or conducting classroom training
Use of e-Learning systems
Use of Video to build training materials
Use of Learning Management Systems for publishing e-Learning content
Use of email marketing automation systems (Salesforce Marketing Cloud or similar applications) and tracking of effectiveness
Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:firstname.lastname@example.org .
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
- Salesforce.com, Inc Jobs