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Charles Schwab Client Banking Services Professional in Indianapolis, Indiana

Are you ready to launch your career in the Financial Services Industry?

Do you have a passion with providing a superior level of service to others?

Our Client Banking Service Professionals are at the forefront of the client experience; delivering outstanding service to the clients of Charles Schwab Bank. You will serve as the subject matter expert on the following banking products and services; deposit accounts, online account management and bill pay, money movement, mobile banking and debit cards. Also, you will provide technical assistance and problem resolution to clients. You will build trust and inspire confidence through exceptional service, one connection at a time.

Our investment in you and your career begins with a learning and career development experience designed to support you through various stages of training and skills development. You will begin with a mix of instructor led classroom training and on-the-job learning (OJL) with a focus on client service and banking.

“Always put the client first . No matter what.” Charles Schwab

What you are good at

  • Provide outstanding client service with a “one call resolution” handling approximately 40 – 60 inbound calls per day while demonstrating empathy and problem solving skills

  • Practice active listening and open ended dialogue to gain a thorough understanding of the client’s financial needs

  • Be a collaborative member on a team of 10 – 15 professionals dedicated to educating and resolving a variety of complex client inquiries

  • Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals

What you have

  • Ability to establish rapport with clients over the phone to create long term relationships with Schwab

  • Desire to work in a collaborative, team based culture, building a career

  • Ability to provide a high level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines

  • A minimum of 1 year work experience which may include unpaid work, volunteer experience, internships or other roles

  • Desire for comprehensive training program that includes a mix of instructor taught, web-based, and on the job learning

  • Drive to learn from a dedicated team manager focused on helping you reach clear performance objectives

  • Aspirations for a defined career progression plan outlining multiple advancement opportunities

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further (https://content.schwab.com/web/retail/public/about-schwab/charles_schwab_recruitment_guide_2020.pdf) .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here (https://www.aboutschwab.com/EEO) to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281 (tel:800-275-1281) .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further (https://content.schwab.com/web/retail/public/about-schwab/charlesschwabrecruitmentguide2020.pdf). Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here (https://www.aboutschwab.com/EEO) to see the policy. Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281. TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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