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JPMorgan Chase Client Service Associate in Indianapolis, Indiana

As a Client Service Associate for Commercial Banking you are a trusted member of the client's relationship team. In this role, you serve as the primary point of contact for each client assigned or shared by you. You will build and maintain a deep connection to the clients in your assigned portfolio enabling revenue growth and a consistently high level of client satisfaction. The assigned client portfolio may be comprised of operating transactional accounts and treasury products both within the US and across our global footprint.

Client Centric

  • Develop a relationship with your clients and be proactive in identifying potential issues and solutions

  • Concentrate on developing a risk appetite to prevent losses and protect the firm and our clients

  • Practice continuous building and enhancing the client relationship and challenge the status quo

  • Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

  • Build in-depth understanding of the client's organization, business priorities and culture and leverage that information proactively with your clients

Deliver on Partner Relationships

  • Leverage the Firms products and capabilities to continuously add value for the client and relationship team

  • Ability to work independently and in a team environment to maximize productivity in the most efficient manner

  • Share your knowledge and become a mentor, help your team succeed

  • Take ownership, act with a sense of urgency and exceed expectations by over-communicating

Modernize Client Experience

  • Demonstrate the ability to work in an agile environment

  • Understand Existing & Upcoming Technologies to support client consultation & requests

  • Identify situations for use of digital tools and encourage self serve solutions OR Recognize opportunities, overcome objections and solution Digital Adoption self-serve capabilities to your clients

  • Solicits feedback on digital offerings in an effort to continuously adapt to the ever-changing landscape

Skills required to succeed in this role

  • Excellent Verbal & Written Skills

  • Data Analytics

  • Effective Communication

  • Time management and prioritization

  • Change Management

  • Team Player and can do attitude

  • Execution

  • Strategic Thinking

  • Exceptionally Organized About You

  • Bachelor's degree preferred & / or 4+ years of equivalent work experience

  • Google G suites / Microsoft Office adept

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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