JPMorgan Chase Client Service Manager in Indianapolis, Indiana
As a Client Service Senior Manager for Commercial Banking, you will lead the business, own a function(s) and manage a group of dynamic client service specialists and associates. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.
Lead the Business
§ Anticipate and manage work volumes, adhering to established policies and deadlines
§ Collaborate with stakeholders to effectively resolve client issues / escalations
§ Analyze and interpret data to identify trends and develop department strategy
§ Drive change initiatives, business strategy and technology enhancements programs
§ Lead through proactive and informative communication with all parties until resolution of a request
§ Manage in dynamic, high-pressure environments and contribute to business resiliency planning
§ Grow and maintain an advanced understanding of commercial treasury management products and services in support of the client's needs
Manage a team of Client Service Specialists & Associates
§ Develop and retain top talent
§ Coach and engage - to drive performance
§ Evaluate team and individual performance to achieve business objectives
§ Nurture diverse and inclusive work culture
§ Build and maintain a culture of trust, transparency and integrity
Modernize Client Experience
§ Own and drive consistent positive client experience
§ Understand client needs, connect digital solutions to enhance the client experience.
§ Ensures teams proactively consult with clients, educating them on self-service tools and influencing adoption
§ Lead client transformation initiatives for operational efficiencies.
§ Continually evaluate and enhance processes
Skills required to succeed in this role
§ Data Analytics
§ Project Management
§ People Management
§ Change Management
§ Relationship Building
§ Emotional Intelligence
§ Collaborating and Influencing
§ Strategic Thinking
§ Coaching and Feedback
§ Advanced Communication
§ Bachelor's degree & / or 6+ years equivalent work experience
§ Microsoft Office adept
§ 3+ years of management experienceJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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