Huntington National Bank Commercial Relationship Service Specialist I in Indianapolis, Indiana
Primary service contact for assigned Commercial customers and Relationship Managers
Enhances value of Huntington’s service brand by providing Category of One experience for customers, tailored to their business and needs; professional, discreet, and positive communications with forward-thinking solutions
Acts and makes decisions in coordination or on behalf of Relationship Managers; connects or informs other bank colleagues to enable seamless transition of service for non-credit products
Takes initiative to facilitate customer onboarding in conjunction with RM; ensures regulatory and system requirements are met; includes new and existing entities, foreign reviews, triggering events, and clearing exceptions and diligence cases; works directly with customer and deal team colleagues
Obtains/reviews customer information and documents to open commercial deposit accounts; satisfies legal, technical, and compliance requirements; provides information to customers on deposit product types and features
Services commercial deposit accounts, including updates to signers, account holds, CD renewals; manages overdrafts and approval process for time-sensitive decisioning; account closures; fraud protocols and interim monitoring; customer courtesy wires and funds movement; supports RM requests relating to deposit portfolio
Services commercial loans, including customer requests for advances; rate changes; insurance monitoring; research of past dues, invoices, misapplied payments, and other issues; supports RM requests and special handling of unique administration requirements relating to loan portfolio
Utilizes resources, judgment, decision-making to investigate and resolve complex customer service issues, while adhering to bank policies and procedures
Transitions customers to Treasury Management and other departments when needed for non-credit product implementation and service; may provide customer support for business online
Maintains basic commercial product knowledge and fosters business partnerships to refer customers to the RM and TM Sales Advisor for cross-sell opportunities
Attends customer meetings independently or with Relationship Managers; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
Participates in projects as assigned
1+ years in commercial banking, deposits, loans, customer service
High school Diploma
Preferred Qualifications- Bachelor's Degree
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Welcome to Huntington!
At Huntington, we see it as our responsibility to look out for people. There’s a common bond that connects us all as humans, and together, we can make this world better. An amazing thing happens when we look out for each other. Even helping someone in a small way can have a huge impact. It’s the idea at the core of Huntington and one we’re trying to spread.
Our colleagues look out for people by doing the right thing with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values –simple but powerful. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit http://huntington.com/lookingoutforeachother.
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Huntington National Bank
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