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National Dentex Customer Experience Specialist in Indianapolis, Indiana


Join National Dentex (NDX)! - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Lumident in Indianapolis, IN for a Full-Time Customer Experience Specialist.

The regular hours for this position are from 8:00am to 5:00pm, Monday through Friday, but subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Answer phones in a timely manner.

  • Promptly relay issues and concerns to appropriate area.

  • Be courteous and treat external as well as internal customers with respect.

  • Organize work area for highest function and efficiency.

  • Pull case histories from files.

  • All other duties as assigned.

Skills and Abilities Required:

  • Must be able to read, write, speak and understand English

  • Must have computer skills including typing and familiarity with Microsoft Office products.

  • Verbally communicate via telephone-maintaining a positive demeanor.

  • Verbally communicate with all levels of staff-maintaining a positive attitude.

  • Takes initiative

  • Excellent listening Skills

  • Attention to detail and accuracy.

Minimum Education and Experience Required:

  • Required: High school diploma or GED equivalent

  • Entry level role

Hazardous Materials or Equipment Used:

  • N/A

Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.




  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Team Player: Works well as a member of a group

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Self-Starter: Inspired to perform without outside help

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility



  • High School or Equivalent or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)