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SecurCare Self Storage Customer Service Associate in Indianapolis, Indiana

Are you looking for a CAREER, instead of a job, then SecurCare Self Storage is looking for you! We are seeking an Energetic, Experienced, and Highly Motivated full-time Customer Service Associate to join our team.

SecurCare Self Storage is a privately held Company based in Lone Tree, Colorado. It was founded in 1988 for the business of developing and acquiring Self Storage facilities. SecurCare Self Storage is the parent company of SecurCare Management LLC.

Since our founding, SecurCare has built its business to 200+ stores in 13 states. These stores are branded SecurCare Self Storage.

Job Overview:

As the full-time Customer Service Associate, you will be responsible for the day to day operation of the store including managing accounts receivables, tenant rental and providing tours of the property, keeping the property clean, light sales of rental insurance and retail products. In addition, you may assist with the lien process of delinquent units and must be able to offer exceptional customer service both in person and on the phone. The ideal candidate will have an entrepreneurial spirit and a drive to help the property/stores succeed! This position also assists with cleanup of the property and yard work, etc. Position involves or requires the following:

  • Ability to work unsupervised

  • Experience in sales and marketing

  • Some computer experience required on Microsoft office programs

  • Reliable transportation with a valid driver?s license and current auto insurance as you will need to travel to bank and post office and other properties to perform daily responsibilities when necessary

  • Must be able to manage multiple tasks and projects

  • Reports to Area Manager

  • Work availability of Monday-Friday 9 am- 6 pm and Saturday 9 am- 5 pm as well as be available for overtime when necessary

  • Rotating Days Off

  • Up to 40 Hours per week

  • May be required to be outside for extended periods of time during inclement weather

  • Some light physical activity which includes yard work, and light maintenance

  • Accurate filing and record keeping skills

  • Cash handling experience required

  • Basic Math Skills

  • The ability to manage delinquent accounts and maintain low accounts receivables

  • Excellent customer service and phone skills


  • 401(k) retirement with matching potential

  • Health benefit options

  • Supplemental benefits such as dental, vision, short term and long-term disability, pet insurance and more!

  • Paid time off

  • Holiday pay

  • Paid Training

  • Storage unit discounts

  • Evenings and Sundays off!