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Job Information, Inc Director, Product Management - Quote To Cash (Provisioning) in Indianapolis, Indiana

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Job Category

Products and Technology

Job Details


Dallas, TX

Indianapolis, IN

Seattle, WA

Local candidates preferred

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Customer Success, Innovation and Agility- we own more than the traditional IT components with a heavy focus on working closely with our stakeholders for critical business outcomes. Our goal is to deliver technology that is centered around a best-in-class customer experience, business growth, global scale and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global team to do their best work by leveraging our platform.

The Director, Product Management Q2C - Provisioning within the Business Technology organization will be responsible for leading a team of Product Managers to help define and run the systems to scale Salesforce to 50B in revenue and beyond. This individual will lead a team to drive the vision, strategy, roadmap, and execution of the product plan for Q2C Revenue Cloud roadmap and partner with BT, TMP and GTM Stakeholders on strategies for core Sales/Revenue motions and new integrations. This role will ensure that we are growing the product mindset and capabilities within the team and will bring a beginner’s mindset to help define the product roadmap and technical efforts to modernize the data, integration and technology strategies related to the entire lead to compensation transformation. This team has several product leaders who help define value streams, iterative delivery and scrum team accountability and success to increase our delivery with flexible models.

Team and role overview

The Q2C Product Management team plays a critical role at Salesforce in leading cross-functional initiatives and also deliver critical features and enhancements to keep a keen eye within our Business Technology organization. Product leaders focus on capabilities across the customer and asset life-cycle, with emphasis on the Lead to Compensation (Q2C) areas as priority for modernization, integration synergy and scale. Product Managers in this team are geographically diverse, domain aligned and work across M&A programs through from beginning to end, ensuring continuity from integration to integration and more effective communication with the core Salesforce systems and teams. Product Managers and Analysts work to conduct current and future state analysis to determine fit-gaps, risks/impact to the existing business motions to resolve before go-live and deliver roadmap and engineering stories. Cross-functional collaboration is key and an area for growth, so this individual will need to bring a demonstrated track-record for being intellectually curious, a team player and the ability to evolve teams and processes to the next level.

About You

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen. - Trusted Partner with TMP/Product Engineering, Business and BT Leads

  • Highly functional in a dynamic, energizing environment. with the ability to Influence and Drive decisions

  • Comfortable bending between the tactical and strategic.

  • Excellent at framing problems to inspire a beginner’s mindset and creative solutions.

  • Top-notch executive presence and communications superstar.

  • Operate in a highly Agile manner.

Top Reasons to Join Our Team

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Business Technology organization.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Business Technology product management.

Your Impact

  • Own the product management lifecycle in the Q2C and provisioning space: research opportunities and pain points, drive the vision, define how the solution works and how related experiences impact that functionality, analyze data and stakeholder feedback. Specifically, you will lead the team to:

  • Define a holistic vision; refactor, rebuild, and migrate the current Salesforce core systems and processes for the future and prioritize provisioning and customer asset life-cycle models in selling and delivery models.

  • Deliver a practical and simplified solution for acquired companies by helping them to understand current products and processes with an eye open for alignment with Salesforce systems and processes. Ensure non-conforming areas are evaluated with scrutiny and exceptions well defined and approved early in the process.

  • Continually improve security, availability, and visibility of every aspect of our GTM motions with provisioning and licensing and partner with the TMP and BT Domain Product Management teams to design both for fast implementation as well as future standardizations.

  • Engage customers and stakeholders to determine business requirements, technical considerations, and strategic objectives, as well as provide recommendations based on your industry and product experience. Leverage domain and business acumen to be an expert in the space and help drive towards a best-in-class future model anticipating the needs of today and those of the future.

  • Participate in Steering Committee meetings with key stakeholders as needed to help make key decisions, remove obstacles, and address key program issues. Be a key driver to ensure business goals are met through automation and efficient design and drive the strategic vision of each product deliverable.

  • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Management, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).

  • Participate in program reviews (deep dive into current state of project goals, risks, escalations) in whatever forum required; anticipate and remove obstacles with a sense of urgency which prevent project teams from delivering on project goals.

  • Create a collaborative environment that fosters creativity, innovation, and learning.

  • Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

  • 6-10 years (Product Mgmt. or Business Expertise)/4+ years (Director or above) of enterprise software/product management or engineering management experience at an enterprise technology company.

  • 6+ years of solution management experience for provisioning, licensing, software, data services, or SaaS experience.

  • 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.

  • Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.

  • Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.

  • Ability to master technical subjects and technologies relevant to the program.

  • Strong organizational, project management, analysis, and communication skills.

  • Bachelor’s degree or equivalent work experience.

Preferred Requirements

  • Experience with Go To Market processes and systems.

  • Comfortable bending between the tactical and strategic.

  • Ability to manage/juggle multiple priorities without loss of efficiency.

  • A service oriented minded person who "Thinks Customer."


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