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Cognizant Technology Solutions Manager, Technical QA - Lev (Remote) - 00040869261 in Indianapolis, Indiana

What is Lev?Lev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products.Were a marketing-focused consultancy thats all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment.As a top Salesforce Partner, were building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We have offices in Indiana and Arizona, and remote workers across the country and now we are expanding into the United Kingdom! We hire the best and brightest in the industry. Sound like you? Keep reading.This position is available for Remote Candidates across the United States.ABOUT THE POSITION: The Manager, Technical Quality Assurance is responsible for maintaining Lev's high standard of excellence for our customers' Salesforce core and Marketing Cloud projects. In this role, you will follow a formal QA process to ensure every program and project is reviewed and approved to ensure accuracy before sending. Your role will be to constantly question our current systems and engagement workflows, identifying process improvements and driving them to fruition wherever possible.RESPONSIBILITIES:Manage a team of 2-7 Technical QA Consultants with varying degrees of experience. This is a critical role that is tasked with the health, happiness and effectiveness of their team.Provide career guidance, helping employees to identify and work towards career goals.Set and manage performance expectations with the team.Assist with project staffing, ensuring the workload of the team is balanced.Onboard and train new team members.Managers carry a billable workload as well, performing the same duties as a QA Consultant:Enforce and improve the current QA process both internally and to the external client.Develop robust documentation, including customer-specific work instructions; update existing documentation as needed.Follow best practices and guidelines for ensuring the highest quality and accuracy of standard and ad hoc marketing campaigns.Facilitate tracking of and communication on identified issues.Suggest and implement refined/new best practices that can be adopted by the Lev team and clients to help prevent recurrence of errors.Conduct quality assurance reviews and other activities to ensure the accuracy and timeliness of all engagements.Identify quality issues prior to work product being delivered to clients/vendors.Monitor status and collaborate with PM, SA and development teams to determine impacts and communicate status internally and to the client.Build and test QA plans for a variety of Marketing Cloud and Salesforce Core technical solutions.Other ResponsibilitiesContribute to building Levs culture.Perform other duties as required and assigned.Support sales teams in opportunities by validating solutions and estimating effort.Education and/or ExperienceRequired:BA/BS in Computer Science, IT, Writing, Literature or related field or equivalent experience.Intermediate SQL proficiency.Experience within a marketing operations/campaign team environment.Familiarity with Jira.3-5 years experience Testing and QA.Experience with Salesforce Core development or similar software QA testing.Familiarity with Salesforce Marketing Cloud, Service Cloud, etc. preferred.Knowledge, Skills, and AbilitiesThe requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Ability to understand the diverse personalities of the team and to manage each team member in a way that is best for them.Comfort having tough or sensitive conversations around salary, workload, expectations, and areas of improvem