Salesforce.com, Inc Onboarding Program Senior Manager in Indianapolis, Indiana
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To support the growth within the United States, Salesforce is committed to the success of its sales force by providing world class sales enablement. We know that the onboarding process is the most important part of starting a new job and that onboarding really can make or break the long term success of our employees. In Salesforce style, we are driving a global onboarding program for our new hires that is the envy of the entire industry. As an individual contributor, the Onboarding Program Senior Manager will work closely with Sales Leaders and Enablement Teams to design, build, and execute on the onboarding strategy. Be ready for a fast paced, highly engaging team environment to drive one of the most valued and visible programs in the company. You will be responsible for creating and delivering relevant, engaging, and impactful learning that inspires our Sales new hires and instills the confidence, competence, and skills they need for their #dreamjob. While you’ll work directly with other Onboarding Program Managers, you’ll also be a part of a larger enablement team, including the team that provides ongoing sales enablement training to our account executives post-onboarding. This team will also help you create your strategy for success. This position is based in the U.S., reporting to the Director of Onboarding for The Americas.
Works closely with the entire Onboarding team as well as independently to plan, deliver, manage, and continuously iterate upon the program(s).
Participate in the delivery of onboarding enablement (facilitating live, virtual, weekly sessions)
Work with the greater team to define onboarding goals and metrics for sales roles
Collaborates with the Onboarding Delivery team to react quickly to any decrease in metrics, putting a plan into place with speakers/stakeholders to make immediate improvements.
Builds trust and credibility with Sales Leadership and Enablement to deliver high quality, impactful experiences that drive engagement, learning, and partnership.
Design a dynamic learning experience that directly leads to our ongoing learning and coaching programs
Partner with other content owning and producing stakeholders to ensure all onboarding content is up to date, easy to use and relevant for our key audiences
Serve as a feedback mechanism from the field back to various groups within enablement on the effectiveness of centrally created programs and initiatives
Inspire and educate our Sales new hires, integrating the building blocks for their role-specific learning path.
Recruit and coach various subject matter experts from across the business to co-facilitate certain sessions while continuously using feedback to improve upon these sessions.
Run a metrics-focused program. Communicates consistent metric updates to all speakers and program stakeholders.
Bachelor’s degree in psychology, marketing, business, education or equivalent experience
3-5 years of onboarding experience in SaaS organizations, including online training experience (delivery and instructional design a plus)
Successful history of customer first, result-orientation and ownership
Ability to synergize business acumen with our GTM strategy and distill into exciting learning experiences
Exceptional communication skills and successful history of cross-functional team work
Flexibility and ability to adjust on the fly to new business demands and changing environments
Experience in fast-paced environments managing onboarding programs for customer-facing teams
Strong, detailed knowledge of Service Cloud roles and processes
Strong ability to represent concepts, as well as summarize and communicate complex ideas into curriculum with a strong sense of how sales professionals think, operate and absorb training
Proficiency in technology and CRM preferred
Previous role as an Account Executive a plus
Strong interpersonal skills
Startup experience a plus
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