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Community Health Network Patient Insurance Representative in Indianapolis, Indiana

Patient Insurance Representative

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Administrative & General Support

Job Family

Administrative / Secretarial


Case Management




Community Hospital East

1500 North Ritter Avenue

Indianapolis, IN 46219

United States


Day Job


8:00am - 4:30pm

Job LocationThe Patient Insurance Representative position is located at Community Hospital East in Indianapolis, IndianaJob Duties• The Patient Insurance Representative is responsible for ensuring timely scheduling appointments and transportation arrangements • The representative will assist with discharge planners and case managers to provide an appropriate discharge plan• The representative will handle all interactions with the highest level of professionalism and personal attention while achieving maximum patient satisfaction Experience• Three to five years of previous experience preferred• Two years of experience in a healthcare setting preferred Education• High school diploma or GED equivalent• Associate’s Degree preferredSkills• Ability to work well under pressure in a fast paced environment• Strong relationship skills• Excellent verbal and written communication skills, including professional one-on-one interactions and phone skills• Ability to multi-task, have attention to detail, strong organizational skills, and be a team player• Excellent critical thinking skills • Proficient in data entry with multiple software application usage• Resourceful, creative thinker, ensuring timely resolution of patient/team/customer needs• Flexibility and adaptability• Ability to hear phone communications and respond verbally• Excellent time management skills and ability to work efficientlyKeywordsInsurance verification, scheduling, case management, EpicRanked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.