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CDW Product Manager - Services R&D in Indianapolis, Indiana

The Product Manager-Solutions position involves being responsible for leading the activities surrounding the business analysis, product development, product management, sales enablement and financial success of various services offers while maintaining a high standard of quality and team leadership. This individual will lead performance reporting for their offerings and own the strategic plan including: performance objectives, pricing models, competitive positioning, and go-to-market plans. The Product Manager-Solutions works with a cross-functional team to execute the plan. In addition, this person will be the knowledge resource for industry trends, market opportunities; key customer needs and seek to uncover new growth opportunities.

Key Areas of Responsibility

  • Offer Strategy, Development & Evangelism

  • Sales Enablement

  • Drive Profitability


Offer Strategy, Development & Evangelism

  • Manage all activities for assigned Services offers, ensuring profitability and contributing to the maintenance of a high standard of quality. Maintain communications and contacts to collect and analyze technical, financial, schedule, and sales information for the offerings.

  • Market Analysis

  • Conduct market research to specify user requirements for current and future offers

  • Responsible for successful delivery of offer releases to the marketplace

  • Maintain offer strategy and roadmap, including competitive and market positioning, business plan, sales goals and margins

  • Drive Offer development

  • Lead and manage cross-functional collaboration for the development of new offers – including project management of such effort

  • Drive the roadmap working closely with engineers and architects - including offer readiness

  • Release Management – determine release schedule and ongoing management of offers to incorporate and communicate new features and functionality.

  • Maintain Customer Relationships including escalation, consultation of offering roadmap, strategic direction, and offering lifecycle.

  • Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, PPM, and sales.

Sales Enablement

  • Enable various cross functional sales and pre-sales teams to sell the offers through availability of sales trainings and assets

  • Measure effectiveness of enablement activities

Drive Profitability

  • Conduct pricing vs. revenue analysis for assigned offers

  • Address innovative cost reduction solutions for assigned offers

  • Work with financial teams to develop financial P&L performance, forecasting, and ROI

  • Create and maintain currency of the of pricing models and SOW templates used by Business Development and pre-sales teams.

  • As needed, assist pursuit teams with customized solutions and pricing for highly competitive opportunities.

  • Manage full offering lifecycle including analysis of revenue and margins of existing products. As needed update and remediate offerings and/or develop and execute plans to retire underperforming offerings.

  • Plan, communicate, and execute end of life offering management for Services that can no longer be supported.

Other – Managed Services Only/Not Applicable to Software Solutions

  • Technical

  • Operational input including capacity management, planning, internal and external communication and coordination

  • Full technical understanding of the product and ability to articulate in detail and at a high level depending on audience.

  • Participate in service development efforts including Service Exception Reviews.

  • Participate and contribute to technical design reviews.

  • Provide input on managed partner requirements when third party resources are required

  • Ensure reporting and payment of licensing for assigned Managed Services products (working with delegated personnel)

National travel up to 20% of the time


Education and/or Experience Qualifications

  • Bachelor’s Degree in Business, Marketing, Finance, Sales, Information Technology or business-related field

  • Six years’ experience in Services including any combination of the following:

  • Marketing Management

  • Product Management

Other Required Qualifications

  • Prior experience in IT Professional or Managed Services (Delivery or Pre-Sales)

  • Ability to present to clients and understand their business needs

  • Demonstrated knowledge of technology product offerings and solutions

  • Proven record of successful project management and organizational skills

  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint

  • Experience with sales productivity tools

  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership

  • Demonstrated ability to analyze data and conduct primary research

  • Ability to multitask and be adaptable in a fast-changing environment.

  • Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve.

  • Demonstrated ability to work independently with little direction.

Preferred Qualifications

  • MBA

  • Two+ years of business analysis experience

Product Manager - Services R&D

* Indianapolis, IN *


CDW is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at