Wolters Kluwer Sales Operations Manager in Indianapolis, Indiana
Requires specialized depth and/or breadth of expertise, conceptual and practical knowledge of theories and principles, and applies general knowledge of business and industry practices within sales operations. Works independently, with guidance in only the most complex situations. Provides operational support to sales management. Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force. Contributes to the development of processes and procedures to support the sales process and participates in the development of requirements for sales support systems. Develops, implements and analyzes compensation programs for sales personnel, including sales plan analysis and design, calculation of plan payments and trend analysis. Reviews information of sales activities that support sales performance metrics and sales process improvement. Serves as advisor on advanced and broad ranging projects. Interprets business challenges and recommends best practices to improve products, processes or services. Leads others in solving complex problems using sophisticated analytical thought to exercise judgement and identify innovative solutions. Leads functional teams or projects. Exercises judgment in evaluation, selection, and adaption of both standard and complex techniques and procedures. Uses in-depth professional knowledge and acumen to develop models and procedures and monitors trends.
The Sales Operations Manager Technology will have a unique opportunity to engineer the business processes for support functions essential to Sales Operations productivity. These include sales process optimization, sales tools implementation and improvement, Salesforce Sales Cloud platform standardization, and working in tandem with Sales leadership to drive revenue and achieve sales goals. The leader is responsible for effective development, maintenance, and management of the Sales Operations technology stack including, but not limited to, CRM, telephony, reporting, and integration tools. Reporting to the Director, Sales Operations Technology the Sales Operations Manager Technology works closely with internal and external stakeholders to ensure the appropriate technical and business objectives are achieved. The leader will also help manage programs to improve Sales revenue potential and assist with department communication of key Sales and cross-functional initiatives with the objective of ensuring the success of the Sales organization success and the achievement of KPIs.
Essential Duties and responsibilities
Manage and execute key Sales and cross-functional initiatives as assigned, through key meetings, communications, managing and monitoring progress and expectations.
Inspect and monitor sales and operations processes to identify improvement opportunities.
Leverage external best practices and internal stakeholders to provide recommendations to help achieve a best in class sales operations environment.
Gather business requirements and recommend process improvements to sales systems and processes with outcomes tied to revenue gains.
Drive efficiencies and improve customer experience by for formalizing and implementing sales process improvements with sales leaders and sales personnel.
Translate improvement findings into business and technical requirements.
Manage defect fixes and enhancements in Jira project management software and assist with overall administration of the Sales Operations Jira projects.
Provide planning, development, and reporting for sales tools defects and enhancements.
Provide regular reporting on system release statuses and results.
Provide administration for all sales technology platforms including, but not limited to, Salesforce Sales Cloud and CPQ+, D&B Hoovers, LinkedIn Sales Navigator, RingDNA, Outreach.io, Hoopla, and Jira.
Assist with license management for Sales Operation tools and systems.
Provide support for business and technical audits.
Work with internal IT business partners on key projects and day-today operations to ensure effective delivery of system improvements, defect fixes, and maintenance.
Work with integration teams to ensure effective and reliable integration between Salesforce and back-end ERP systems (SAP)
Coordinate resources and deliverables timely to ensure successful achievement of timelines and objectives.
Create, improve, implement, and enforce sales operational processes and policies to drive consistent and measurable success in the Sales organization.
Partner with CPQ architect and Sales Operations support to troubleshoot issue, drive projects, and provide elevated support to front line employees.
Work with Sales and business owners from across the organization, including Finance, Marketing, Product Management, etc. to drive connections and communications to and from the Sales organization.
Drive platform adoption and adherence by working directly with Sales representative on best practices and usage.
Performs other duties as requested by Supervisor
Minimum: Bachelor’s Degree in Business, Project Management, or related field, OR equivalent
Preferred: Master’s Degree in related field
6 years’ experience in Sales Operations Management, IT Operations, or Project Management in a Sales environment
3 years’ experience with Salesforce.com platform
Preferred Experience (includes minimum):
Experience in CRM Systems and Management
Salesforce certification preferred
Experience in Sales, Sales Process, Sales Reporting, and Sales Analysis
Experience in Configure, Price, Quote Tools (Salesforce CPQ preferred)
Experience with corporate team activities including cooperative development of successful programs executed by sales
Project Management Software
Sales telephony tools
Sales Prospecting tools
Proficiency in MS Office Suite with advance Excel working knowledge.
Project Management Software
Other Knowledge, Skills, Abilities or Certifications:
• Strong analytical and research skills
• Advance level usage of Excel
• Advance level usage of Salesforce.com
• Experience with various CRM systems
• Extensive knowledge of processes and systems utilized.
• Demonstrated ability to interface with sales people, all levels of management and experience working across multiple functional groups required.
• Outstanding organizational, time management and interpersonal skills in managing workload and internal customer expectations.
• Advanced professional communication skills both written and verbal
• Detail-oriented and ability to handle multiple top priorities
• Ability to function in a fast-paced collaborative and in a matrixed organization
• Strong work ethic and passion for excellence
Minimal travel required, about 10%
Normal office environment.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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