Indiana Jobs

Salesforce Coordinator

job details:

• location:Indianapolis, IN

• salary:$19 - $24 per hour

• date posted:Wednesday, January 13, 2021

• job type:Contract

• industry:Retail Trade

• reference:815638

job description

Salesforce Coordinator

job summary:

Looking for a passionate Part-Time Salesforce Coordinator who is ready to take initiative and enjoys working on a team in a collaborative environment! This part time position is responsible for providing support to the Director ofCommunications, Creative & Digital with the national office's Salesforce Marketing Cloud email functions. This includes, but is not limited to, troubleshooting email delivery issues, coordinating technical support with the national office's Salesforce developer, building emails and mailing lists, training company staff, analyzing data and proposing/implementing solutions.

location: Indianapolis, Indiana

job type: Contract

salary: $19 - 24 per hour

work hours: 8am to 5pm

education: No Degree Required

responsibilities:

Primary duties and responsibilities:

• Assist national office Salesforce users in troubleshooting issues related to creating or sending mass emails, and train users as needed (HTML experience a plus.)

• Lead troubleshooting efforts for technical issues that arise across the office, research solutions, submit cases directly to Salesforce and communicate with our support representatives to find solutions.

• Assist with pulling and analyzing email data to build in new efficiencies into our workflow, better target member audiences and reduce unnecessary email to members.

• Track undeliverable email and bounces, investigate root causes and propose/implement solutions.

• Work with member colleges and universities' IT departments to whitelist company Salesforce emails and re-activate email addresses in the national office's system.

• Monitor and manage unsubscribe requests and reactivate accounts when necessary.

Secondary duties and responsibilities

• Build and send company emails using pre-existing templates.

• Create new templates or adjust existing templates as needed.

• Assist power users in creating data extensions (mailing lists) and sender profiles.

• Develop new training resources as needed.

qualifications:

• Experience level: Experienced

• Minimum 1 year of experience

• Education: No Degree Required

skills:

• salesforce

• cloud marketing

• TRIGGERS

• microsoft

• outlook

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.