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Cognizant Technology Solutions Senior Manager, PMO (Lev) - Remote - 00040871301 in Indianapolis, Indiana

ABOUT LEVLev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products.Were a marketing-focused consultancy thats all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment.As a top Salesforce Partner, were building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We have offices in Indiana and Arizona, and remote workers across the country. We hire the best and brightest in the industry. Sound like you? Keep reading.ABOUT THE POSITIONThe Senior Manager, PMO is responsible for managing business operations and oversight of one of the largest PMO teams within Lev. This individual is responsible for people management, project/delivery management, PMO enablement, and ensuring the success of all projects within the team portfolio. The Senior Manager carries billable responsibility, team capacity management and hiring, and a focus on high quality while driving towards Lev revenue goals.This position is available for Remote Candidates in the United States.RESPONSIBILITIESManage projects of various sizes and complexities and driving with assigned project resources a legendary client experience for our clientsResponsible for maintaining strategic direction, ensuring profitable growth of the PMO, quality of consulting delivery, and maintaining a high level of customer satisfactionAccountable for managing and growing a significant revenue stream and customer base.Manages multiple first-line managers and/or senior level individual contributorsResponsible for hitting resource utilization targets, queue management, escalation management, and capacity planningManage a team of 4-7 managers and up to 20 project managers with varying degrees of experience. This is a critical role that is tasked with maintaining or improving the effectiveness of their indirect and direct teams.Drive improvements in and compliance with processes, tools, methodology and team performance.Provide career guidance, helping employees to identify and work towards career goals.Set and manage performance expectations with the team.Assist with project staffing, ensuring the workload of the team is balanced.Onboard and train new team members.Senior Managers carry a billable workload as well, performing the similar duties as project managers with lower utilization targetsDemonstrate client focus, comfort with and willingness to engage the client proactively.Manage escalations and develop a recommended course of action to come to the desired resolution.Manage the diverse personalities of the team and adjust leadership style to manage each team member in a way that works best for themConduct sometimes sensitive conversations around salary, workload, expectations, and areas of improvement.Develop processes and training for continuous improvement of client experience.Track the professional development of team members and make recommendations for training, certifications, seminars, etc.Lead change management efforts and drive department initiatives to successful completion, leveraging the team where neededBalance client needs, team satisfaction and the profitability of the business.Foster an environment of collaboration among teamsDiplomatically challenge existing ideas and present an alternate viewpointEstablish and enhance KPIs across the teams to ensure smooth delivery and execution across all projectsServe as advisor or project sponsor role for moderately complex engagementsHelp set a framework for success for the team to effectively deliver any project; regardless of size or complexityAverage of 10% travel, up to 25%, to client locations throughout the

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