Lowe's Service Production Supervisor-Central Production Office in Indianapolis, Indiana
The principle purpose of the Centralized Production Office (CPO) Supervisor is to manage a Team of employees ensuring the successful completion of installation jobs/projects and related work/service orders as well as addressing and resolving real time issues. This includes maintaining consistent execution, service quality levels and delivering key operational metrics.
The CPO Supervisor will also have primary responsibility for motivating, leading and developing direct reports performance including providing targeted coaching and individual development plans.
The CPO Supervisor will be responsible for managing and providing results that support Selling Channels across a broad geographic area regardless of sale origination i.e., Store, Lowes.com, etc. In addition, the CPO Supervisor will manage a team of individual contributors who are responsible to execute day today work flow activities of all installed sales and services in assigned area.
To accomplish this, the CPO Supervisor must have moderate knowledge of business management, customer service practices, remodeling and installation activities, remodeling license and permitting process, work flow and Lowe’sStore and Selling operations.
In addition, the CPO Supervisor will work closely with leadership from Stores, Field Management and Contact Center Management on sales and product related issues to resolve immediate needs as well as identify training opportunities for Customer Experience improvement. This position will also work cross-functionally primarily collaborating with Service Providers, Product Vendors and other CPO Teams.
Required Minimum Qualifications:
High School Diploma or Equivalent
1-2 years of experience managing direct or indirect reports
Bachelor’s Degree or Equivalent
1-2 years prior Installation or Remodeling industry experience
With fiscal year 2013 sales of $53.4 billion, Lowe’s Companies, Inc. is a FORTUNE®100 company that serves approximately 15 million customers a week at more than 1,825 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com. Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law
Job ID: 1474986BR
Line of Business: Corporate
Job Category: Call Center
Department: 0754 - Inst Sale Prod Office-Midwest
Employment Type I: Regular
Employment Type II: Full-Time
Location #: 3369
Location Name: Lowes CSC Indianapolis
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.