Bayer Seed Service Advisor in Monticello, Indiana
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.
Seed Service Advisor
YOUR TASKS AND RESPONSIBILITIES
The primary responsibilities of this role, Seed Service Advisor, are to:
Be responsible for the Product Supply relationship with Retail, Seedsman and Grower customers for assigned accounts and strengthening relationships in a proactive, intentional way;
Analyze account history and build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account and Bayer business targets;
Influence account behavior in support of Sales and Operational business plans including influence-to-take in non-optimal scenarios, adopting new processes, tools and systems;
Implement continuous improvements in operational efficiency and customer experience;
Provide value-added services that enhance the customer experience and induce loyalty;
Utilize basic agronomic knowledge to support product upsell or substitutions;
Be accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business;
Understand, advise and support accounts on product updates, marketing and operational programs;
Provide information on order, supply availability, timing, deliveries, updates on products, marketing and operational programs;
Understand the Region’s supply needs and position partnering cross-functionally to optimize orders and product deliveries to meet marketing timing needs and Bayer business targets;
Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
Manage research, resolution, documentation and communication for complaints and errors;
Collaborate with Customer Operations for resolution of transactional requests;
Be responsible for identifying and delivering cross-functional solutions to achieve Operational Excellence for Brand Family and Regions while aligning with other Regions for a consistent brand experience;
Drive innovative approaches to gain efficiency, reduce resolution rates and elevate the customer experience.
WHO YOU ARE
Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:
At least five years of professional experience;
Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision;
Work well in a team environment to achieve common goals;
Excellent customer service and influencing skills with very strong written and verbal communication skills;
High agility in a fast-paced environment will ability to effectively work in a matrix environment;
Problem solving and decision-making ability based on data and analytical prowess;
Key Competencies such as customer focus, collaboration, negotiation, relationship and conflict management.
Bachelor’s degree in Agriculture, Agronomy, Business, Marketing, Supply Chain Management or other business-related discipline;
At least five years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Location: United States : Indiana : Monticello
Division: Crop Science
Reference Code: 379481
- Bayer Jobs