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CompuCom Desktop Support Technician - A+ in Mt. Vernon, Indiana

Desktop Support Technician - A Ref No.: 20-01997

Location: Mt. Vernon, Indiana

e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

* * * Contract to Hire Opportunity * * *

The Desktop Support Tech in this position uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction. A+ certification is required.

Work schedule will be Monday-Friday, 8 AM-5 PM with on-call rotation.

Overview:

  • Providing desktop support to a manufacturing facility with multiple building on campus

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

  • Customize communication, instructions, and product knowledge to the level of the individual

  • Determine the most cost-effective repair to minimize customer downtime

  • Prepare reports for analysis

  • Experience supporting PC hardware and software, server and network equipment; as well as server application support and monitoring

Qualifications:

  • Customer support experience required

  • 3-5 years of previous desktop support experience working from a ticket management system

  • Must have CompTIA A+ Good communication skills

  • Must have work experience in server, application, and network support within an enterprise

  • AA degree or equivalent combination of education and experience

  • Solid experience and understanding of IT services and products

  • Ability to transform technical IT language into terms everyone understands

  • Relatable with customers and impeccable with follow-through

  • Not intimidated by problems you’ve never seen before – confidence is key!

  • Hungry to work hard and hungry to grow your career!

TOP 2 required skills:

  1. Customer-facing

  2. Technical aptitude

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .

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