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Expeditors Customs Brokerage Operations Manager in Plainfield, Indiana

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 15,300 trained professionals in a worldwide network of over 331 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

To lead a Customs brokerage department within a branch so that the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.

Administration and Personnel Management

  • Manage and monitor service execution within the Customs brokerage department

  • Manage capacity and resource needs for the department

  • Ensure that department is properly staffed, structured and organized

  • Manage timely and effective staff evaluations and reviews

  • Provide feedback, coaching, mentoring to staff on an ongoing basis

  • Manage staff for continual growth in skills and expertise

  • Prepare and execute personal goals

  • Assist staff in preparing personal goals

  • Make certain that all staff members complete annual training in required timeframes

  • Make certain that new employees receive all mandatory training in required timeframes

  • Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements

  • Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented

  • Ensure that the company’s third party broker program is properly managed within the branch

  • Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level

  • Prepare and execute department business plan and goals

Operations, Compliance and Customs Expertise

  • Provide deskside training to department as needed in these specific areas:

o National customs regulations

o Expeditors’ customs policies, controls, procedures and processes

o Operational and customer service execution

o Customer communication, interaction, development and maintenance,

o Expeditors’ applications, tools, systems and their usage

o Client specific requirements

  • If using third party brokers, provide clear instructions, procedures and expectations regarding both Expeditors’ and customer requirements

  • If required, review and sign entries prior to submission to Customs

  • Work with staff on capacity and efficiency issues

  • Make certain that all new clients are set up properly with any of the following that apply: power of attorney, letter of authorization, importers’ worksheet, DLSOP, and/or standard operating procedures

  • Make certain that client specific instructions are clear and detailed to ensure that desk level staff can properly process entries and invoice for services

  • Control department’s interface with Customs authorities

  • Make certain that files are logged correctly and timely with proper codes, trace types and events as needed

  • Review all entry rejections, EDI rejections, or other discrepancies in business unit to make certain that they are resubmitted timely and correctly

  • Monitor and review post entry activity with branch compliance manager

  • Make certain that discrepancies are monitored and resolved timely and correctly

  • Work with branch compliance manager to understand and trend discrepancy root causes and implement necessary training

  • Ensure there is a workflow or management reports to oversee and manage the operation

  • Control workflow within business unit

  • Control document receipt and distribution within business unit both for hard copy and electronic documents

  • Ensure that all correspondence within business unit is handled timely and professionally

  • Escalate necessary issues to District or Branch Manager

  • Develop optimum efficient processes without sacrificing compliance, oversight or controls

  • Stay current with developments and changes in regulations or company offerings; educate staff as these happen

  • Understand requirements of participating government agencies or OGAs

  • Ensure all employees have proper training in other government agency requirements


  • Ensure that all files are timely billed and correctly

  • Ensure that all billing and billing packages are timely mailed or electronically transmitted including the correct and complete documents and backup

  • Manage execution of credit policy

  • Review department P and L on a monthly basis and understand composition of clients, revenue, and file type and complexity for customs entries

  • Review all billed not paid and paid not billed items for proper handling and closing

  • Review entries for proper use of bill codes, GL codes and file types

  • Review customer A/R for area of responsibility and depending upon structure, be prepared to communicate with customers regarding either late payments or invoice discrepancies

  • Review invoices from third party brokers against their tariffs

Sales and Marketing (and Growth)

Maintain and develop relationship with current brokerage customers

· Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department

· Work with T&I and account management to make certain that customer requirements are both understood and properly implemented

· Prepare effective customer presentations and updates

· Communicate clearly and often with sales, customer retention, account management and T&I to provide information on status of service levels, execution, and future opportunities

Experience and Education Suggested:

  • College Degree or equivalent

  • Minimum 5 years’ experience in Customs brokerage

  • Has completed country specific certification in Customs brokerage if available - U.S. Customs Brokerage License is preferred

  • Hands-on knowledge of Customs clearance function

  • Strong interpersonal and communication skills

  • Ability to articulate clearly through written and oral communication and presentations

  • Ability to relate to clients, service providers and employees at all levels

  • Understanding of data and reports or outputs used from data

  • PC skills including word processing and spreadsheet applications

  • Hands-on user skills with Expeditors’ applications as needed

  • English fluency

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.