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TEKsystems IT Support Specialist (Second Shift) in Plainfield, Indiana

Description:

Answers incoming help desk calls for assistance from users experiencing problems with hardware, software, networking, and other computer-related and telecommunication technologies

Logs and tracks records in the service management system maintaining a history of records and

related support documentation

Interviews users to collect information and leads users through diagnostic procedures to determine source of error

Prioritizes customer’s requests to ensure that inquiries are resolved appropriately, and applies the escalation process when necessary

Prioritizes incident recognition, research, isolation, resolution and follow-up for routine user

problems, referring more complex problems to appropriate staff

Coordinates and performs hands-on fixes at the desktop level, including installing and upgrading

software, installing hardware, and configuring systems and applications

Performs user account management activities, including creation and termination of user accounts in Active Directory and other systems

Generates various reports and files departmental documents as required

Coordinates with vendors regarding software and hardware support issues

Skills:

Help desk, Service desk, Windows 10, Active directory, Customer service, Troubleshooting, Ticketing system, Office 365, Phone support, Technical support, O365, outlook, exchange

Top Skills Details:

Help desk,Service desk,Windows 10,Active directory,Customer service,Troubleshooting,Ticketing system,Office 365,Phone support,Technical support,O365,outlook,exchange

Additional Skills & Qualifications:

High School Diploma or GED

2 Years Helpdesk or Technical Support Experience

Experience Level:

Intermediate Level

2pm-11pm schedule

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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