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Bell Techlogix Repair Technician B in Plainfield, Indiana

The Repair Technician B position is responsible for the advanced troubleshooting and repair or refurbishment on a wide variety of printer, scanner, associated computer peripheral and imaging products in support of the Repair Depot.

Essential Functions:

• Inspect a unit’s inner and outer housing to determine repairable or non-repairable damage.

• Read and follow written technical service procedures to determine unit performance.

• Perform complex repair on units.

• Inspect and accurately determine test prints or images.

• Perform firmware upgrades.

• Perform final testing to confirm repair results.

• Access and use diagnostic programs.

• Perform data entry tasks using SAP.

• Perform assigned work while maintaining efficiency, yield, and quality standards.

• Accurately maintain electronic and paper records.

• Regular attendance and timeliness.

Required Education, Knowledge, and Experience:

• Must have a High School Diploma or equivalent.

o Electrical, electronic, mechanical, or computer training is preferred.

• Must have a minimum of six (6) months of repair work experience or 12 months of work experience in a high volume production environment, preferably with electrical, electronic, or mechanical functions.

o Documented formal technical training may be substituted in lieu of work experience.

• Solid product knowledge and the ability to perform full repair on at least one (1) product family is preferred.

Abilities and Skills:

• Must have the ability to read technical service procedures and follow detailed instructions.

• Must have the ability to work independently and with others on a team.

• Must be proficient with Microsoft Office applications.

• Must have good verbal and written communication skills.

• Must have the ability to learn electrical and mechanical skills.

• Must have the ability to learn and demonstrate product knowledge on a variety of products.

• Must have a high level of attention to detail and quality orientation.

• Must have demonstrated interpersonal skills.

• Must have solid customer service skills.

Physical, Mental Requirements and Work Environment:

• Must be able to lift and carry up to 49 lbs. frequently, unassisted.

• Must be able to lift at least 50 lbs. occasionally.

• Must be able to see and read small, fine print.

• Must be able to listen carefully and follow direction.

• Must be able to stand, walk, reach, and bend occasionally.

• Must be able to use small hand tools.

• Frequent exposure to fumes.

• Performance of low frequency repetitive task.

• Must be able to work in an environment with moderate to loud noises.

Conditions of Employment:

• Must pass background check.

• Must pass pre-employment and random drug tests.

• Must pass on-site technical training classes as scheduled.