Indiana Jobs

Mobile Indiana Career Connect Logo

Job Information

Carrington Mortgage Services Loan Admin Support Specialist in Westfield, Indiana

Overview

FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring Loan Admin Support QWR Representative for our office in Westfield, IN.

Consider Carrington Today!

Responsibilities

Responsible for providing accurate and timely responses to both internal and external customers.Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Loan Admin. Support Specialist may be asked to focus in one or more area(s) of the Loan Admin Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General Duties:

  • Completes a daily review of assigned tasks and ensures completion within the designated turnaround time compliant to Policy and Procedures

  • Collaborates with internal departments to resolve issues

  • Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities

  • Sorts and reviews all incoming correspondence

Based on your team assignment you may focus on one or more of the following duties:

  • Tasks all incoming requests related to Missing Payments, Misapplied Payments, Refunds, Fee Waivers and ACH received from Borrowers, Third Parties and/or Internal Business Units for completion

  • Completes a daily review of assigned tasks and ensures completion within the designated turnaround time compliant to Policy and Procedures

  • Reviews and processes all requests related to Missing Payments, Misapplied Payments, Refunds, Fee Waivers and ACH received from Borrowers, Third Parties and/or Internal Business Units

  • Review, research and draft written correspondence in response to Qualified Written Requests (“QWR”), Notices of Error (“NOE”), Requests for Information (“RFI”) and Written Credit Disputes (“WCD”)

  • Reviews correspondence from potential successor(s) in interest (“PSII”), notifies what documentation is required for a PSII to prove ownership interest in a property, and makes applicable updates to the status of successor(s) in interest (“SII”) once ownership interest is confirmed. Collaborates with Foreclosure, Loss Mitigation, and Customer Service departments throughout the PSII review process.

  • Reviews and processes all online credit disputes received via E-Oscar

  • Reviews and responds to all internal and external credit inquiries

  • Handles escalated items received from Management

  • Assists the Team Lead with training new specialists

  • Provides feedback/suggestions to gain efficiency

  • Perform other duties and projects as assigned

Qualifications

Position Requirements (Education and/or Experience and Skills):

· High school diploma, College education preferred but not required.

  • Two (2) years to four (4) years of related experience required, including mortgage banking, financial industry and loan servicing.

WHAT WE OFFER:

• An entrepreneurial environment

• Innovative products unique to the real estate and mortgage industry

• Award winning learning platform

• Superior benefits package

EEO/AAP Employer

Need help finding the right job?

We can recommend jobs specifically for you!

Carrington is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

California Consumer - Employee Privacy Notice

Job LocationsUS-IN-Westfield

Job ID2021-12111

Position CategoryCustomer Service/Support

CompanyCarrington Mortgage Services, LLC

Position TypeRegular

DirectEmployers