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UnitedHealth Group Patient Service Rep - Scheduling Call Center - Noblesville, IN in Zionsville, Indiana

Opportunities with American Health Network, OptumCare partner. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. We’re a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. We’re also an OptumCare partner, part of the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. That’s an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being.

Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your life’s best work.(sm)

As a Patient Service Representative , you will be working amongst other professionals in a Medical Call Center.

This position will be supporting scheduling for AHN Pain Management offices and the schedule is as follows; Monday - Friday, 8:00am - 4:30pm.

Primary Responsibilities:

  • Contact a call list of patients who are out of compliance for chronic conditions and wellness visits

  • Track all booked and arrived appointments for patients generated through outreach efforts

  • Ensure patient confidentiality with the handling of all patient health information and records

  • Communicate all progress and issues with manager

  • Inbound/Outbound patient phone calls

  • Schedule patient appointments

  • Scan documents/importing into patient charts

  • Precertification/Prior Authorizations / Referrals (Inbound and outbound)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED

  • Proficient in Microsoft office suite

Preferred Qualifications:

  • Prior Call Center or Provider scheduling experience

  • General understanding of Medical Terminology

Proof of immunity to vaccine-preventable diseases is an employment requirement.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: Provider Scheduling, Scheduling, Medical Receptionist, Call Center, Customer Service Rep, Patient Care Coordinator, Patient Service Representative, Customer Service, Clinic, Clinical Administrative Coordinator, Receptionist, Customer Service, Patient Care, Medical, Healthcare, Admitting and Registration Clerk, health care, AHN, American Health Network, Noblesville, Carmel, Fishers, Zionsville, Indianapolis, Indiana, IN

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