UnitedHealth Group Patient Service Representative - Zionsville, IN in Zionsville, Indiana
Opportunities with American Health Network, OptumCare partner. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. We're a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. We're also an OptumCare partner, part of the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. That's an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being.
Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your life's best work.(sm)
As a Patient Service Representative , you will be working in a collaborative office environment alongside other medical professionals.
The schedule for this position is Monday - Friday, 8:00 AM - 5:00 PM.
Greet patients as they arrive and manage wait time
Assist patients with intake processes including copying required documents
Collect co-payments, co-insurance and deductibles and issues receipts
Manage cashier box and daily deposits according to company policies
Process walk-in patients and visitors
Answer phones and schedule appointments
Manage medical records (maintains, files/scans, prepares for schedule)
Ensure all correspondence is scanned and/or filed in timely manner
Process requests for medical records release and maintain appropriate logs, etc.
Perform all other related duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma or equivalent
Customer service or healthcare experience
Ability to commute to office location(s)
Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service/call center and insurance verification
Strong understanding of medical terminology
Experience using NextGen EMR, Microsoft Outlook and clinical databases
Medical certifications including CMAA, CEHRS, CBCS, CPCT/A, and CPR
Proof of immunity to vaccine-preventable diseases is an employment requirement.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Patient Service Representative, Customer Service Representative, Phone Triage, Medical Receptionist, Medical Front Office, scheduling, Zionsville, IN, Indiana
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